March 13, 2020•
3 minute read
True values become evident in times of crisis.
Originally, I wanted to post about my daily routine. How I come to work early to have breakfast, how I enjoy working in the office in general and with this team in particular, but it all changed now (the routine, I mean). We are fully remote at the moment, and generally speaking, it was a relatively easy transition for most of us. Auth0 is remote-friendly by design and from the very beginning, and it definitely helps.
Through all of these changes, it's such a delight to witness teammates, distant colleagues, and company leadership in action. We are provided with an abundance of information, at all times we have every resource imaginable to keep things running smoothly, no question goes unanswered, and the feeling that the team has your back is palpable.
This spirit of being in the same boat no matter where we are and what's going on is one of the key aspects of company resilience. No matter what, someone got you covered. As a direct result, at all times, someone got customers covered as well. And processes. And everything else.
Eugenio, our CEO, posts regular updates of where we stand as a group, but here's what's way more important in times of crisis.
I probably shouldn't share screenshots from our corporate Slack and I may remove it later, if asked to do so. But, hell, this is what leadership looks like. This is what giving a shit, one of Auth0's
And it's not just a statement. It's the genuine fabric of the company. This is who we are. This is how we do things. This is what we value. We've got your back. We give a shit.
I just realized that I’ve never explained what we do at
My job is to make sure things work smoothly for our customers. When they reach out for support, our support team takes care of investigation, analysis, troubleshooting, and ultimately providing a solution. The vast majority of issues are relatively easy to resolve, however, if there’s a bug on our end, or if we experience some sort of an outage, it’s on the developer support team to coordinate a response and make sure a fix is in place.